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Terms and Conditions

Fuel It AS

Terms and Conditions and Privacy Statement

Table of contents:

  1. The Agreement
  2. The parties
  3. Prices
  4. Agreement
  5. Order confirmation
  6. Payment
  7. Delivery
  8. The item risk
  9. Right to cancel
  10. Examination of the item
  11. Notification due to damage and errors and notification deadline
  12. The buyer’s rights by delay
  13. The buyer’s rights by deficiencies
  14. The seller’s rights related to the buyer’s breach of Agreement
  15. Warranty
  16. Treatment of Personal Information
  17. Conflict resolution
  18. Privacy statement

Introduction:

This purchase is regulated by the standard conditions of sales for consumer purchases of goods over the Internet for Norway. With consumer purchases the meaning is the sale of the product to the consumer that are not mainly trading as part of a business activity, and when the merchant acts in business activity with sale of goods over the Internet. Consumer purchases over the Internet are governed mainly by the laws for Internet trade of Norway and the European Union. Terms of the Agreement should not be understood as any restriction in the statutory rights, but poses the parties’ main rights and obligations for the trade. The seller can choose to offer the buyer better terms than what is stated in these terms of sale. In cases where the Agreement does not directly provide the solution to a problem, the Agreement must be complimented with relevant legal provisions.

  1. The Agreement

The Agreement between the buyer and the seller is made from the information the seller gives about the purchase in the online purchase solution in the webshop (including information about the item’s nature, quantity, quality, other characteristics, price and delivery terms), and any direct correspondence between the parties (for example, e-mail) as well as these terms of sale.

If there are the contradiction between the information the seller has given about the purchase in webshop, direct correspondence between the parties and the terms and conditions of sale, the direct correspondence between the parties and the information given the webshop supersedes the terms of sale, as long as it is not contradicting to the binding legislation.

  1. The parties

Seller: Fuel It AS, a company operating under the laws of Norway

Contact address: Bispevegen 4, 4344 Bryne, Norway

E-mail: post@fuelboxworld.com

Phone number: +47 957 58 739

Organization number: NO911 578 670 VAT

The buyer is the person who creates and accepts the online purchase order.

  1. Prices

The prices, which are quoted in the online web shop, includes sales tax /VAT. Information about the total cost the buyer will pay, including all taxes (value added tax, custom etc.) and delivery costs (freight, postage, invoice fee, packaging etc.) as well as the specification of the individual elements in the total price, is provided in the web shop before the purchase is made.

Item deliveries to Svalbard or Jan Mayen to be sold without the addition of VAT.

If you are purchasing products from outside EU, Sweden, Denmark and Norway, all prices are exclusive VAT.

  1. Agreement

The Agreement is binding for both parties when the buyer’s order has been received by the seller. A party is not bound by the Agreement if a typing error has occurred in the offer from the seller in the web shop or the order confirmation and the other party realized or should have realized that a mistake was made.

  1. Order confirmation

When the seller has received the buyer’s purchase order, seller shall without undue delay confirm the order by sending an order confirmation to the buyer. The order conformation is submitted to the email address given by the buyer when ordering in

It is recommended that the buyer verifies the order confirmation with the purchase order with respect to quantity, the item type, price, etc. If there is a mismatch between the order and the purchase order confirmation, the buyer should contact the seller as soon as possible. If the order confirmation is not received by the buyer, the spam filter should be checked or the buyer should contact seller to receive this.

  1. Payment

All prices are in the selected currency. If you order the products to a location within EU, Norway, Denmark and Sweden, the prices for the products and distribution includes VAT and other relevant taxes.

If you are ordering products outside EU or Norway and the value of your order exceeds your country’s threshold limits for customs free import, depending on your country’s regulations, customs fees might be added to the shipment. In such cases, such fees will be claimed to the buyer by the buyer’s country’s customs authorities.

If you are purchasing products from outside EU, Sweden, Denmark and Norway, all prices are exclusive VAT.

The seller may demand payment for the item from the time it is sent from the seller to the buyer. If the buyer uses the credit card or debit card for payment, the seller may reserve the purchase price on the card for up to 4 days from the order was made. See the Norwegian law of June 19. 1969 No. 66 on VAT §16.

A credit card is a payment card where the settlement of purchase happens when the credit card dealer (the credit card company) sends the invoice to the cardholder with claim for payment after purchase is done. A debit card is a payment card linked to a deposit account. Use of the card means that the user’s account will be charged immediately, and the amount will be transferred to the recipient’s account. When paying with a credit card, the law on credit purchases applies. If the seller offers a purchase invoice solution, the invoice shall be sent to the buyer upon shipping of the item.

The due payment limit should be set to a minimum of 14 days from the buyer receives the shipment. Have the seller special needs to require prepayment from the buyer, for example, by manufacturing purchases, seller may require payment upfront. Buyers under 18 years can only pay directly by the seller’s delivery of the item or by the provision of the item by cash on delivery as persons under 18 years are not allowed to raise debt.

  1. Delivery

Delivery of the item from the seller to the buyer occurs in the way, at the place and at the time specified in the online purchase solution in the web shop. The buyer is responsible for entering the correct delivery address, mobile phone number and email address. If the buyer submits incorrect information which means that the item is sent to the wrong place, the buyer will be charged new shipping expenses.

The delivery cost and estimated delivery time is stated in the order solution. Estimated time of delivery is 2-5 days form the order confirmation. In cases where the product is ordered to a remote location, delivery time can be longer.

Fuel It practices two types of delivery for sales outside Norway, Sweden and Denmark; Home delivery and Delivery to your business.

For home delivery, the item will be delivered to a home address and the buyer need to make arrangement to be able to receive the purchased item. Information of delivery time will be submitted by email and/or text message to the email adress/ phone number submitted in the purchase order. The Buyer is responsible for providing correct information.

For delivery to your business, the item will be delivered to an business adress where it is expected that the buyer or his/her representative will be able to receive the item and  buyer need to make arrangement to be able to receive the purchased item. Information of delivery time will be submitted by email and/or text message to the email adress/ phone number submitted in the purchase order. Buyer is responsible for providing correct information.

Cost for delivery is stated in the order confirmation. Cost depends on the amount of product ordered, place of delivery and type of delivery. Type of delivery can be selected by buyer and associated cost for the selected type of delivery shall be specified.

If the delivery time is not stated in the purchase solution, the seller shall deliver the item to the buyer within a reasonable time and no later than 30 days after the purchase is made by the customer. If the seller is responsible for shipping the items to the buyer, the seller is responsible for shipping to the final destination in a suitable way and according to common terms for such transportation. The destination is at the buyer address or a collection location near the buyer unless otherwise specifically agreed between the parties. In cases where the item is sent to the collection location and buyer does not pick up the item before it is returned from the collection location, the buyer will be charged shipping cost for a new shipment. If the buyer wants to cancel the purchase, seller will charge the buyer for the return shipping cost.

  1. The Item risk

The risk ownership of the item is transferred to the buyer when the item is made available to the buyer according to this Agreement. If the time of delivery has passed and the buyer fails to receive an item that is made available for him/her or at his/ her disposal according to the Agreement, the buyer holds the risk of loss or damage caused by characteristics of the item itself.

  1. Right to cancel

The buyer may cancel the purchase according to the Norwegian consumer rights directive. A right to cancel implies that the buyer for no reason can return the item to the seller even if there is no deficiency on the item and if the item has not been yet delivered. The buyer must give the seller notice of the use of the right to cancel within 14 days after the item, the information about cancellation rights and cancellation form is received. If the buyer receives the cancellation form and cancellation information at a later date than on delivery of the item, the grace period starts from the day the buyer receives the cancellation form and the cancellation information. If the buyer has not received sufficient information or cancellation form, the grace period will run for 3 months after the item is received. If the buyer has not received information about the right to cancel at all, the grace period may be extended to 12 months.

The information from buyer to the seller about the use of cancellation rights should due to evidence be in writing (cancellation form, e-mail or letter), and it must include information about how the buyer will return the item to the seller.

Through the use of cancellation rights the item must be returned to the seller within a reasonable time. The seller is obliged to refund the whole of the item purchase price to the buyer within 14 days from the day the seller receives the item or get the shipment notice or item is placed at the seller’s disposal. The seller cannot determine fees for the buyer’s use of the cancellation form, but the seller will require that the buyer will pay the costs for the shipping and the return shipment. The buyer can examine the product before he or she cancel the purchase. The item must be in such a condition when returned to seller that is virtually the same condition and quantity as it was when the buyer received it. The buyer shall send the item back to the seller in the original packaging, or use similar packaging that secures the product from damage during the return shipment. If the product is damaged due to the buyers situation, seller may refund parts or none of the product value. The buyer can not regret the purchase of items that deteriorate quickly, items that, by their nature cannot be relinquished, or audio and video recording (including CDs, DVDs) or computer software where the seal is broken. The latter exception only applies only if the seller clearly has enlightened the terms for the non-cancellation rights on the seal.

  1. Examination of the item

When the buyer receives the item, it is recommended that he or she to a reasonable extent, investigate if the item is in accordance with the order, if it has been damaged during the transport or if it otherwise has damage or deficiency. If the item does not match the purchase order or have damage or deficiencies, the buyer must notify the seller according to point 11 in these terms.

  1. Notification due to damage and errors and notification deadline

If there is a deficiency to the item, the buyer must within a reasonable time after he or she discovered it, give the seller a notice that he or she will use the right to complain about damage or a deficiency. The time limit can never be shorter than two months from the time when the consumer discovered the defect. Returns and claims of a deficiency must still happen no later than two years after the buyer got custody of the item.

Complaints related to time of delivery must be directed to seller within a reasonable time after the stated time of delivery has passed and the item has not been received. If the item is paid by credit card, the buyer can also choose to complain and send a claim directly to the credit provider (credit card company). A notification to seller or credit provider should be in writing (e-mail or letter).

  1. Buyer’s rights by delay

If the seller does not deliver the item or delivers it too late according to the Agreement between the parties, and this is not due to the buyer or conditions on the buyer’s side, the buyer can hold the payment, demand fulfillment, terminate the Agreement and claim compensation from the seller.

If the seller does not deliver the item at the time of delivery, the buyer can uphold the purchase and set a reasonable additional deadline for fulfillment from the seller. The buyer can still not claim fulfilment if there is an obstacle that the seller cannot overcome or if fulfillment will cause such a big disadvantage or cost for the seller that it’s in significant disparity to the buyer’s interest in that the seller fulfills delivery. If an obstacle becomes irrelevant within a reasonable time, the buyer can claim fulfillment of the delivery.

Cancellation: the buyer can terminate the Agreement with the seller if the delay is significant or if the seller does not deliver the item within the additional time limit for the fulfillment set by the buyer. The buyer can still not terminate the Agreement during the extended time for delivery, unless the seller has stated that he or she will not comply within the extended time limit.

Liability: the buyer can further require compensation for loss he or she suffers as a result of the delay from the seller’s side. The buyer must notify the claim to seller according to these terms and conditions point 11.

  1. The buyer’s rights by deficiencies

If the item has a deficiency and this is not due to the buyer or conditions on the buyer’s side, the buyer can according to Norwegian Consumers Rights Act chapter 6 according to circumstances, hold back payment, choose between correction and replacement, claim a price reduction, require the Agreement terminated and claim compensation from the seller.

Correction or replacement: If the item has a deficiency, the buyer may require the seller to rectify the item or deliver a new item. The seller may object to the buyer’s requirements if the execution of the claim is impossible or applies an unreasonable cost to the seller. The seller shall make the rectification or replacement within reasonable time. Rectification or replacement will be made free of charge for the buyer, without the risk of cost to the byer and without significant inconvenience to the buyer. The seller may not make more than two attempts at rectification or replacement for the same deficiency, unless there are special reasons that make the additional effort reasonable. Even if the buyer does not require rectification or redelivery, the seller can offer rectification or replacement if this can be done without unreasonable delay. If the seller provides for such rectification or replacement, the buyer cannot claim a price reduction or termination.

Price reduction: If the deficiency is not corrected or redelivered, the buyer can claim a proportional price reduction.

Termination: instead of price reduction the buyer can cancel the Agreement, except when the deficiency is insignificant.

Compensation: the buyer can also claim compensation for economic loss he or she suffers as a result a deficiency of the product. The buyer must notify the seller through a claim according to these terms and conditions point 11. The conditions regarding claiming a deficiency apply in addition to, and independent of, the terms of right to cancel and any warranties set by the seller.

  1. The seller’s rights related to the buyer’s breach of Agreement

If the buyer does not pay or meet the other terms in these terms and conditions, and this is not due to the seller or conditions on the seller’s side, the seller can hold back the product, require the fulfillment of the Agreement, and require the Agreement terminated as well as claim damages from the buyer. The seller can according to the Consumers Rights act chapter 9, according to circumstances, claim interest rates due to late payments, debt collection fees and fee for not prepaid unclaimed items.

Fulfillment: If the buyer doesn’t pay, the seller can uphold the purchase and require that the buyer pays the purchase price (fulfillment). If the item is not delivered, the seller loses his right to claim if he delays the promotion of the claim for an unreasonable time.

Termination: Due to significant failure to pay or significant breach of terms by buyer, the seller may terminate the Agreement. The seller may not terminate the Agreement after the amount due has been paid. The seller can also terminate the Agreement if the buyer doesn’t pay within a reasonable additional due date given by the seller. The seller may still not terminate before the additional due date, unless the buyer has stated that he or she does will not pay.

Compensation: the seller may claim compensation from the buyer for economic loss he or she suffers as a result of breach of Agreement from the buyer’s side ref Consumers Rights act §46,

Interest rates for late payment/debt collection fee: If the buyer does not pay the item price according to the Agreement, the seller can claim the interest on the product price according to law on interest rates for late payment. If a claim is not paid, the buyer may, after prior notification, be sent to debt collection, and the buyer can then be held responsible for the charges according to the Law on Debt Collection Business and other collection of overdue payments.

Fee for unclaimed non-prepaid items: If the buyer fails to collect the unpaid products, the seller may charge the purchaser with a fee of a minimum of NOK 105 x 2 for distribution and return shipment in cases where the buyer choose to terminate the purchase. If the buyer wants the item to be reshipped, buyer must cover new shipping cost. The fee should be set to a maximum to cover the seller’s actual cost to deliver the product to the buyer. Such a fee cannot be charged buyers under 18 years of age.

  1. Warranty

The warranty given by the seller or the manufacturer, provide the buyer rights in addition to the rights the buyer already has according to applicable Norwegian law. A warranty entails no restrictions in the buyer’s right to claim and claims by delays or deficiencies according to these terms and conditions point 12 and 13.

  1. treatment of Personal Information

Unless the buyer agrees to otherwise, the seller can only collect and save the personal information that is necessary for the seller to be able to carry out the obligations after the Agreement. The personal information of a buyer less than 15 years cannot be obtained unless the seller has the consent of the parents or guardians. The buyer’s personal information should only be disclosed to others if it is necessary for the seller to fulfill this Agreement with the buyer, or in any legal case. The seller can only obtain the buyer’s social security number if it is factual needed for secure identification and such collection is required.

If the seller will require using the buyer’s personal data for other purposes, such as sending the buyer advertising or information beyond what is necessary to complete the Agreement, seller must obtain the buyer’s consent when entering into this Agreement. The seller must give the buyer information about what the personal information will be used for and who will use the personal information. The buyer’s consent must be voluntary and given off by an active action, for example by ticking of an accept box. The buyer shall easily be able to contact the seller, through telephone or email if he or she has questions about the seller’s use of the personal information or if he or she requests that the seller deletes or changes the personal information.

  1. Conflict resolution

The Parties shall attempt to resolve any disputes amicably. The buyer can contact the Norwegian Consumer Council in order to get assistance in any dispute with the seller. If the amicable solution is not achieved after mediation in the Norwegian Consumer Council, the parties may petition in writing that the Consumer Council promotes the dispute for the Consumer Dispute Committee. The decision of the Consumer Dispute Committee is legally enforceable four weeks after announcement. Before the decision is legally enforceable, the parties, may by submission of subpoena to Consumer Dispute Committee, bring the decision to the District Court of Stavanger, Norway. See Norwegian Law of April 28, 1978 No. 18 on the handling of consumer disputes.

  1. Privacy statement

    The data processing accountable company
  2. Fuel It AS, registration number 911578670, Bispevegen 4, 4344 Bryne, Norway, is the processing accountable company and collects and processes personal data relating to the customer registration and purchase of products on our respective websites. It is voluntary to disclose personal information in connection with services like to receive newsletters and other marketing from Fuel It AS. This statement describes how Fuel It AS safeguards and processes the data you leave with us.
  1. Information that is collected by Fuel It AS.

Fuel It AS collects personal information that you voluntarily give us when you register for the website or when you perform a transaction via our website, as well as any personal information in connection with our processing of your orders. Such personal data are: title, first and last name, company name, company identification number (if applicable), date of birth, gender, email address, user name and password, shipping and billing address (including the postal code, city and country), telephone and fax number, type and amount of products ordered, order number, the date of the order, the status of order in process, date and time of delivery, value of the order, currency, payment information, such as credit card number and expiration date, return requests or offers provided to you. In addition, the following information if it is given voluntarily: how you came to know about your website, business cards, the number of employees and when the company was founded if you are a business customer (collectively, ”transaction data”).

We may also collect usage data related to your use of the site, such as your IP address, what products you have seen and which products you have added to your cart; if you land at our website through a referral page or via a link in a targeted promotional e-mail or an advertisement on another site that refer to our Web site. In addition, we may collect information about the referring website, and targeted promotional email or advertising along with your IP address to analyze the effectiveness of our marketing activities (collectively ”data usage”).

  1. How to Fuel the It AS using personal information

Transactional data will be used to process your orders, to handle the payment, to communicate with you about your order, to provide you with tailor-made marketing communications or invitations to review our products (subject to your consent if required), to handle product returns and requests to customer service, and to manage the recall of products.

Usage data, in the case of registered customers with transaction data (with the exception of the payment information) will also be used to tailor the products that appear on the site to suit your interests.

If you sign up for Fuel It AS marketing communication and newsletters, transactions and usage data in addition may be analyzed by Fuel It AS to customize communication specifically to your preferences.

  1. Sharing of personal information

Fuel It AS uses third-party service providers in relation to the operation of the website, such as vendors of hosting-, website- and marketsolutions, IT maintenance-, shipping- and payment services and TAX verification services as well as service providers that enables additional features of the site that you can use at your discretion, for example, a chat service, or a product review function. These service providers will only be provided with personal data that they need to perform their services and are not permitted to use or disclose your personal information for any other purpose without your permission.

If you sign up for Fuel It AS newsletter, your name, e-mail address, and other transaction and usage data will only be used within Fuel It AS to be able to analyze your interests and personalize communication specifically to your preference, be it email marketing on a European and global level.

In accordance with applicable law, we may share personal information with law enforcement or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to people or property, to fight fraud, or to enforce the terms and conditions of the site in accordance with applicable law.

Our service providers and other data recipients may be located in countries outside Europe that does not provide the same level of data protection as your home country. To the extent required by law, service providers and other data recipients shall ensure an adequate level of protection of data through a Safe Harbor certification or through the European Union model clauses.

  1. Limitation of the use and sharing of personal data

We will send you newsletters or invitations to product reviews via email if you have expressly consented to such communications. You may withdraw your consent at any time by contacting us with the contact information under point 7.

  1. Access to or update personally identifiable information about yourself.

It is important that our databases are accurate and up-to-date. To exercise your rights to access and make appropriate changes or deletions relating to your personal data we have collected about you, you can call or write to us with the contact information under point 7. Contact us.

  1. Contact Fuel It AS

If you have any questions about our handling of personal information about you, please contact us at info@fuelbox.se (Sweden), post@fuelbox.no (Norway) info@fuelbox.dk (Denmark) or post@fuelboxworld.com (rest of the world). Alternatively, you can call us at + 47 957 58 739 or write to us;
Fuel It AS, Bispevegen 4, 4344 Bryne, NORWAY.
Fuel It AS will ensure your rights to safe proceedings within 1 month from you contact us.

This privacy statement was posted 01.08.2018. We reserve the right to change our privacy policy from time to time.

 

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